Received the most recent order today.....There is a story behind these two items and it illustrates excellent service....I attempted to order these locally and after two reminders I gave up. On behalf of David and myself, your efforts in providing us with tremendous service and advice are greatly appreciated. Michael Thomson, Red Deer, Alberta, Canada
I have recently ordered a number of those Trains Canada books from you, which are advertised on your website. Just wanted to say that I am very pleased with the rapid, respectful and efficient service I received. The shipping was also very quick, reasonably priced and well packed. No complaints at all, great service all around, thanks so much! - M. Jacob, Mississauga, Ontario, Canada
I am quite pleased with the quality of these items, and the special sale price of $21.50 each was most agreeable to my Scottish heritage - value for money indeed! Let me just say that in the 10 years or so that I have been purchasing my model train needs from you, you are far and away the best hobby shop that I have ever encountered. - D. Moat, Almonte Ontario, Canada
I have quickly come to understand the value and convenience of the mail order business you and Pat started over twenty years ago and how it has helped probably thousands of model railroaders everywhere, I'm sure, over the years. I'm pleased you're there, I just wish the store was closer. - Marty Phillips, "Oceanside" British Columbia, Canada
Your service is great--I tried to order this from a local hobby shop and was told "order went out last week, sorry you are too late---maybe in the new year some time". I've been in retail and that is not how you treat a good customer and certainly not how you treat your customers. Thank you again. - A.W.P.
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